Questions? Let serenity guide you.
How long does shipping take?
Orders are processed within 2-3 business days and delivered within 5-12 business days depending on location.
Can I cancel or change my order?
If your order hasn’t shipped yet, contact support@lumiscent.us as soon as possible and we’ll assist you.
Do you offer returns or refunds?
Yes — if your item arrives damaged or defective, email us within 14 days of delivery
Where do you ship from?
We ship from our partner warehouses in the US and Asia depending on inventory availability
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.